Agree the work, lock the money, and release it when the work is approved. Both sides know what happens at every step.
Follow one contract from the first brief to the money arriving.
01
Either of you can start it: the client hiring, or the freelancer sending a quote. Our four-step wizard turns "can you help me with this?" into a clear scope, milestones, a price, dates, and what counts as done. Both people see the same page.
you both see the same page
02
The other side reads every line, then accepts, declines or asks for changes. Once you both sign, the brief is locked. Changes after that need both of you to agree.
03
Before any money moves, each of you verifies a government ID: the client before funding, the freelancer before withdrawing. The client pays by card or bank transfer, in their own currency if they like, and our banking partner holds the money. The freelancer sees it's real and reserved, and can get started.
04
The freelancer submits the work against the agreed criteria, with files, links and notes in one place.
05
The client checks the work against what was agreed. Approve it, ask for changes (up to two rounds), or raise a dispute.
06
Approved: the money goes to the freelancer's SafeCrow wallet, to withdraw any time. No answer for 5 days: it's released automatically. Real disagreement: an arbitrator reviews both sides and gives a binding decision within 5 business days.
silence isn't a stalling tactic
5 days
to review each delivered milestone. No reply? The payment releases on its own.
2 rounds
of changes per milestone, measured against the criteria you both signed.
5 business days
from opening a dispute to an arbitrator's binding decision, if you still can't agree.
The 5-day review window and two revision rounds are the same on every contract, so both sides know the rules before they sign.
After 5 days with no response, the payment is released to the freelancer automatically.
The client can ask for changes, up to two rounds. If you still disagree, either of you can open a dispute.
That's a withdrawal dispute. An arbitrator looks at the work done so far and decides how the funded money is split or returned.
Before anything is funded, either of you can cancel. After that, either of you can ask to cancel with a reason, and the other has 72 hours to answer. Agree, and the money moves as you agreed. Decline or no answer, and it becomes a withdrawal dispute.
An invite expires 7 days after the contract's due date, or 7 days after it was sent if there's no due date. Nothing is funded, so nothing is at risk.
Both of you agree to the change in SafeCrow. The brief updates, and the milestone amounts change with it.
Four screens, the same ones you'll use in the app. Type anything: it stays in your browser.
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